ECONOMIC MANAGEMENT: THEORY AND PRACTICE УДК 658.018: 338: 005 JEL: K13, M11, L15, L22, D23 1CEO NGO “SRC “ENVIRONMENTAL PROJECT”, Research ID : http://www.researcherid.com/rid/ CONCEPTUAL AND APPLIED PRINCIPLES OF ORGANIZATION CONTEXT IN THE QUALITY MANAGEMENT SYSTEM The category “organization context”, its definition content, components, and structure according to the international standard ISO 9001:2015 are reviewed. A significant discrepancy between the concepts of the organization “context” (which is contained in the original version of the standard) and “environment” (adapted Ukrainian translation of the standard) was identified. Methodical approaches and tools for evaluating and updating the organization context are proposed: SWOT analysis, PESTEL methodology, and “7S model” in particular. Considering the lack of strict regulation and requirements for specific methodical approaches to determining the context in the ISO 9001:2015 standard, ample opportunities to choose the most optimal and convenient assessment tools are indicated for organizations. The concept of “contextual ambidexterity” for organizations is introduced and substantiated, which is understood as the ability of an organization to balance simultaneously between constant adaptation to the constantly changing external environment conditions and ensuring stable parameters of current business processes. Keywords:quality management system; ISO 9001:2015; context; environment; organization; contextuality; post-war recovery.
1. Novykova I. Theoretical-methodological basis of quality management of housing construction, improvement of comfort and environmental friendliness in the case of complex development of territories. Monograph. Kherson, 2022. 547 p. URL: iino.knuba.edu.ua/images/IINO2022/monografiaIINO.pdf [in Ukrainian]. 2. Davydova O. The innovative management of the development of enterprises of hotel and restaurant industry: Concept, theory and practice. Monograph. Kharkiv, 2018. 448 p. [in Ukrainian]. 3. Lakhyzha M. Quality management in government (national and international experience). Monograph. Poltava, 2008. 133 p. [in Ukrainian]. 4. Bachynska O. Quality management of educational services higher education institutions in a market environment. In: Levytskyi V., Radynskyi S., Koshkalda I., et al. Increasing the financial and economic potential of the subjects of economic relations as a basis for the progressive development of territorial and economic systems. Monograph. O. Panukhnyk (Ed.). Ternopil, 2021. 209 p. pp. 64-72 [in Ukrainian]. 5. Razborska O., Moshura L. International experience of internal audit of the quality of management system of universities. Pryazovskyi Economic Herald, 2017, Iss. 5, pp. 341-345. URL: pev.kpu.zp.ua/journals/2017/5_05_uk/64.pdf [in Ukrainian]. 6. Terovanesov M. The system of higher education quality management. Ekonomichnyi analiz, 2014, Iss. 18, No. 1, pp. 93-98. URL: library.wunu.edu.ua/images/stories/naukovi%20zhurnaly/economichnyy%20analiz/2014/document18-1.pdf [in Ukrainian]. 7. Stashko I. Factor of quality management in the mechanism for ensuring the economic security of agricultural enterprises. Herald of Khmelnytskyi national university, 2009, Iss. 5, pp. 33-36 [in Ukrainian]. 8. Makeienko A. Quality management and competitiveness in agricultural sector of the economy. Agrosvit, 2013, Iss. 12, pp. 51-54. URL: www.agrosvit.info/pdf/12_2013/12.pdf [in Ukrainian]. 9. Shemaieva L., Bezgin K., Naumik K., Ushkaliov V. Quality Management of business processes at the enterprise. Monograph. Kharkiv, 2009. 240 p. [in Ukrainian]. 10. Trachenko L. The process approach in quality management systems in enterprises of the services sector. Problems of Economy, 2018, Iss. 2, pp. 251-257. URL: www.problecon.com/export_pdf/problems-of-economy-2018-2_0-pages-251_257.pdf [in Ukrainian]. 11. Kalicheva N., Golubeva A., Minenko O. Economic aspects of product quality assurance at the design stage. Young Scientist, 2022, Iss. 10 (110), pp. 45-48 [in Ukrainian]. 12. Krikun О. Compatibility and coordination of the new version of ISO 9001:2015 international standards doe quality management system. Economy and Society, 2016, Iss. 7, pp. 378-384. URL: economyandsociety.in.ua/journals/7_ukr/63.pdf [in Ukrainian]. 13. Wolniak R. Context of the organization in ISO 9001:2015. Scientific papers of Silesian University of Technology, 2019, Iss. 133, pp. 121-136. doi.org/10.29119/1641-3466.2019.133.10 14. Pandey P. "Context, Content, Process" Approach to align information security investments with overall organization strategy. International Journal of Security, Privacy and Trust Management, 2015, Vol. 4, No. 3/4, pp. 25-38. URL: aircconline.com/ijsptm/V4N4/4415ijsptm03.pdf doi.org/10.5121/ijsptm.2015.4403 15. Möller K., Schmid F., Seehofer T., Wenig Ph. How the design of an organizational context helps to attain contextual ambidexterity. Schmalenbach Journal of Business Research, 2022, Vol. 74, pp. 603-629. URL: link.springer.com/article/10.1007/s41471-022-00142-y doi.org/10.1007/s41471-022-00142-y 16. Marx R., Soares J., Stephane da Silva Barros L. Organizational context variables to be considered in the reward system design oriented to product innovation. Review of Business Management, 2016, Vol. 18, pp. 267-289. doi.org/10.7819/rbgn.v18i60.2822 17. Moldavska A. Defining organizational context for corporate sustainability assessment: cross-disciplinary approach. Sustainability, 2017, Vol. 9. doi.org/10.3390/su9122365 18. Gonzalez R., Massaroli de Melob T. The effects of organization context on knowledge exploration and exploitation. Journal of Business Research, 2018, Vol. 90, pp. 215-225. doi.org/10.1016/j.jbusres.2018.05.025 19. Rusu G., Avasilcăi S., Huțu C. Organizational context factors influencing employee performance appraisal: A research framework. Social and Behavioral Sciences, 2016, Vol. 221, pp. 57-65. doi.org/10.1016/j.sbspro.2016.05.090 20. Estabrooks C., Squires J., Hayduk L. et al. The influence of organizational context on best practice use by care aides in residential long-term care settings. JAMDA, 2015, Vol. 16. doi.org/10.1186/1748-5908-10-S1-A64 21. Pettinger R. The business of business: The context of organisation and commercial development. Social and Behavioral Sciences, 2016, Vol. 221, pp. 11-20. doi.org/10.1016/j.sbspro.2016.05.085 22. Gaspar M., Popescu S., Dragomir M., Unguras D. Defining strategic quality directions based on organisational context identification; case study in a software company. Social and Behavioral Sciences, 2018, Vol. 238, pp. 615-623. doi.org/10.1016/j.sbspro.2018.04.042 23. Ruepert A., Keizer K., Steg L., Maricchiolo F., Carrus G., Dumitru A., Mira R., Stancu A., Moza D. Environmental considerations in the organizational context: A pathway to pro-environmental behaviour at work. Energy Research & Social Science, 2016, Vol. 17, pp. 59-70. doi.org/10.1016/j.erss.2016.04.004 24. Shynkaruk V., Bystrytskyi Ye., Bulatov M., et al. Philosophical Encyclopedic Dictionary. H. Skovoroda Institute of Philosophy NAS of Ukraine, Kyiv, 2002. 742 p. [in Ukrainian] 25. The large interpretative dictionary of the modern Ukrainian language. T. Busel (Ed.). Kyiv; Irpin, 2005. 1728 p. [in Ukrainian]. 26. Popyk O. Innovative technologies of service quality management. Herald Kyiv State University of Trade and Economics, 2021, Iss. 4, pp. 68-80 [in Ukrainian]. doi.org/10.31617/visnik.knute.2021(138)05 27. Zveryakov M. Formation of economic development model in new historical realities. Economy of Ukraine, 2022, No. 8, pp. 3-19 [in Ukrainian]. 28. Filipenko A. Economic resilience in the context of institutional logic. Economic Theory, 2022, No.3, pp. 45-56 [in Ukrainian]. doi.org/10.15407/etet2022.03.045 29. Popyk O. From the quality of services to the quality of life: Several aspects of service standards ensuring. Economic development of the country, regions and enterprises: Problems and prospects. Materials of the IV international workshop of young scientists May 28-29. Lviv, 2021, pp. 238-240. URL: science.inem.lviv.ua/wp-contetnt/uploads/2017/01/CONF_NTSA_2021pdf [in Ukrainian]. |